Right of withdrawal
Based on the provisions of Articles 52 and ss. of the Consumer Code, the User, who holds the quality of consumer, has the right to withdraw, without penalties and without the need to specify the reason, no later than fourteen days from receipt of the Products (or, in the case of multiple goods ordered through a single Order and delivered separately, from the day on which the Customer or a third party designated by him, other than the carrier, acquires physical possession of the last good).
For the purpose of exercising the right of withdrawal, the User must, before the expiry of the term referred to in the previous point, inform Fastand of his decision by sending an e-mail communication to firstname.lastname@example.org.
In case of exercising the right of withdrawal, the User is required to return the Products received, sending them to the headquarters at via del Brolo 32 – 25131 Brescia (BS) Italy, without undue delay and in any case within the following fourteen days. on the date on which he communicated his decision to withdraw.
The direct cost of returning the Products is borne by the User.
The User is required to return the Products in an intact state of conservation. The packaging of the Products must be accurate.
If the right of withdrawal has been exercised in accordance with the aforementioned provisions, Fastand will, within fourteen days of receiving the notice of withdrawal, return to the User all payments received, in relation to the order to which the withdrawal refers, using the same payment method used by the User for the initial transaction where this does not entail costs for the User resulting from the reimbursement; however, pursuant to art. 56, paragraph III, of the Consumer Code, Fastand has the right to withhold the refund until it has received the goods or until the User has demonstrated that he has returned the goods, depending on which situation occurs first.
Pursuant to art. 59 lett. c of the Consumer Code, Fastand informs Users that the right of withdrawal is excluded for all Products and goods made to measure or customized for the User by printing the contents or images selected and uploaded by the User himself.